Helpdesk Management System
Helpdesk Management System is a web-based system to facilitate the 2nd or 3rd level helpdesk support representative to keep track of a customer's case, assign and manage the schedule of support representatives.
Helpdesk Management System also allows the support representatives to update the status of the cases reported via a mobile phone. Helpdesk Management System has been successfully implemented in the telecommunications industry with 25,000 cases captured in a mere 8 months after going live.
- Comprehensive web-based application
- Customizable to adapt client’s needs
- Easy to learn and use
- Allow for external system integration
- Safe and secure system
- Comprehensive data list reports